Full Terms & Conditions
These full terms expand the accessible Terms & Conditions overview and apply to services provided by LeadRaw International (hereafter “LeadRaw”), registered with the Chamber of Commerce (KVK), The Hague, The Netherlands, under number 42137690.
These full terms apply to individual mentoring, executive sparring, focused leadership team sessions, company advisory work, onsite assignments, and related services supplied by LeadRaw.
A written proposal, engagement agreement, statement of work, or invoice may contain assignment-specific arrangements. If documents conflict, the signed engagement agreement or accepted proposal prevails for assignment-specific matters, followed by these full terms and then the accessible overview. Mandatory consumer law always prevails where it cannot lawfully be excluded.
A client acting for private purposes is a consumer. A client acting in a professional or business capacity is a business client.
LeadRaw provides leadership mentoring, executive sparring, leadership team sessions, and advisory services focused on decision-making, confidence, communication, pressure, presence, leadership development, and professional growth.
Services are developmental and advisory. They are not therapy, medical care, emergency support, legal advice, tax advice, investment advice, or regulated financial advice. A client should consult an appropriately qualified professional where such support is needed.
The 30-minute introduction call is complimentary and creates no obligation for either party. A website enquiry or introduction call does not by itself create a paid engagement.
A paid engagement begins when the client accepts a proposal, agreement, or other written confirmation and, where required, LeadRaw receives the agreed upfront payment. Electronic acceptance and email confirmation are sufficient unless the parties agree on another signing method.
Clients remain responsible for their own decisions, actions, disclosures, and implementation. They must provide information that is reasonably accurate and complete, participate in good faith, and promptly identify conflicts, safety concerns, or other matters that may materially affect the engagement.
A person arranging services for an organisation confirms that they have authority to do so. Each participant in a team engagement is responsible for their own conduct and for respecting agreed confidentiality boundaries.
Individual sparring sessions are paid upfront unless agreed otherwise. Monthly mentoring is invoiced in advance. Company and team engagements may use upfront, milestone, monthly, or post-delivery invoicing as stated in the accepted proposal.
Invoices are payable within 14 days unless a different written payment term applies. Rates exclude VAT and agreed travel, accommodation, venue, and related costs where applicable.
VAT/BTW number: NL005526622B38.
Fees may be invoiced and paid in euros (EUR) or US dollars (USD), as stated on the invoice. Payment details and the relevant payment reference are provided on each invoice.
If an undisputed amount remains unpaid after a reminder and a reasonable opportunity to pay, LeadRaw may suspend services and charge statutory interest and reasonable recovery costs to the extent permitted by law.
Virtual one-to-one sessions can be rescheduled without charge with at least 48 hours' notice. Late cancellations, missed sessions, and no-shows may be charged in full, subject to any mandatory consumer rights and LeadRaw's discretion in a genuine emergency.
Onsite sessions within Europe require at least 5 business days' notice. International onsite assignments require at least 10 business days' notice. Costs already committed for travel, accommodation, venues, preparation, or third parties remain payable. Assignment-specific cancellation fees may be stated in an accepted proposal.
If LeadRaw must reschedule, the parties will agree a reasonable replacement date. If no reasonable replacement is possible, prepaid fees for the undelivered service will be refunded.
A consumer who concludes a service contract online, by telephone, or otherwise at a distance generally has 14 calendar days from the day after the contract is concluded to withdraw without giving a reason. This statutory right does not apply to business clients.
A consumer may withdraw by sending an unambiguous statement to legal@leadrawintl.com or by using the model form below. LeadRaw will reimburse amounts due within 14 days after receiving a valid withdrawal notice, using the original payment method unless another method is agreed.
If a consumer expressly asks LeadRaw to begin services during the withdrawal period and later withdraws before completion, the consumer must pay a proportionate amount for services already supplied. The right of withdrawal is lost after a service has been fully performed only where performance began with the consumer's prior express consent and acknowledgement that the right would be lost upon full performance.
For leadership team or employer-sponsored work, the proposal or engagement agreement identifies the client, participants, objectives, reporting boundaries, and information that may be shared with the sponsoring organisation.
LeadRaw will not disclose the substance of an individual's confidential conversation to an employer or sponsor unless this has been agreed in advance, the individual expressly consents, or disclosure is required by law. Team participants are expected to respect confidentiality, but LeadRaw cannot guarantee the conduct of other participants.
Sessions may not be recorded, transcribed, or reproduced without prior written agreement from LeadRaw and all affected participants.
LeadRaw treats client names, personal information, business information, session content, and engagement materials as confidential. Information may be disclosed only with appropriate consent, as required to deliver the agreed service through safeguarded providers, or where disclosure is required by law.
A separate mutual non-disclosure agreement may apply to commercially sensitive assignments. Testimonials and case examples are used only with client approval and may be anonymised.
LeadRaw processes personal information in accordance with its full Privacy Policy. Each party is responsible for avoiding unnecessary disclosure of third-party personal information and for having authority to share information supplied during the engagement.
LeadRaw retains ownership of its pre-existing and newly developed frameworks, methods, presentations, exercises, documents, and tools. Once applicable fees are paid, the client may use materials supplied for their own internal or personal purposes.
Materials may not be published, sold, licensed, copied for third parties, used to train competing services, or commercially reused without prior written permission. Client-owned materials remain the client's property.
LeadRaw supports reflection, decision-making, communication, and leadership development but does not guarantee a particular business, personal, financial, or career result. Outcomes depend on circumstances beyond LeadRaw's control and on the client's own choices and actions.
WhatsApp or similar contact, when included, is for reasonable between-session communication and brief sparring. It is not continuous or emergency support, and substantive topics may be moved into a scheduled conversation. LeadRaw is not responsible for outages or security failures of independent communication, payment, hosting, or other third-party services beyond its reasonable control.
To the extent permitted by law, LeadRaw is liable only for direct loss caused by an attributable failure to perform the agreed service. Liability is limited to the amount paid for the specific service giving rise to the claim, unless an accepted proposal or mandatory law provides otherwise.
LeadRaw is not liable for indirect or consequential loss, loss of profit, loss of opportunity, or decisions made or implemented by the client, to the extent such exclusions are legally permitted. Nothing in these terms excludes liability that cannot lawfully be excluded or limited.
Either party may end an ongoing engagement in accordance with the accepted proposal or agreement. LeadRaw may suspend or end work immediately where there is non-payment, abusive or unsafe conduct, a serious conflict of interest, unlawful instructions, or a material breach that is not remedied after reasonable notice.
Fees and committed costs accrued up to the termination date remain payable. Any prepaid amount for clearly undelivered work will be refunded where required by the agreement or applicable law.
Neither party is responsible for delay caused by circumstances beyond reasonable control. The affected party will notify the other and take reasonable steps to reduce disruption.
Concerns should first be sent to legal@leadrawintl.com so the parties can seek a practical resolution. These terms are governed by Dutch law. Disputes are submitted to the competent court in the Netherlands unless mandatory consumer law gives the client another right.
If a provision is invalid or unenforceable, the remaining provisions continue. Failure to enforce a provision is not a waiver. LeadRaw may update these terms for future engagements; material changes to an existing engagement require written agreement unless required by law.
Complete and send this form only if you wish to withdraw from a consumer service contract concluded at a distance:
To: LeadRaw International,
legal@leadrawintl.com
I hereby give notice that I withdraw from my contract for the
following service: [describe service].
Contract date: [date].
Consumer name: [name].
Consumer address: [address].
Date: [date].
Signature: [only if sent on paper].